Word of Mouth Case Study, Flipboard Update, Newspapers Suing

Word of mouth is powerful and we talk about a great case study from GrassHopper.com mentioned on WOMMA.org.

Social news app Flipboard was yesterday’s hot new app, despite—or perhaps because of—technical problems preventing some features from working. But there might be a bigger snag: Is Flipboard scraping content it doesn’t have the rights to? check out GizModo.

Times loses almost 90% of online readership. Less than three weeks after the Times paywall went up, data shows a massive decline in web traffic… more here.

Facebook received about the worst blow to its brand that any company could sustain – courtesy of the 2010 American Customer Satisfaction Index (ACSI) E-Business Report. The survey reported that Facebook scored 64 on the ACSI’s 100-point scale, putting the site in the bottom 5% of all measured private sector companies – a ranking so low, that even the IRS scored higher, the survey said. check this out.

Also I mention EconTalk and a podcast about copyrights where Russ Robers interviews Lawrence Lessig.

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