First up we have some good insights from the DMA 2011. Here’s what Biz Stone said: “The mechanization of ‘flocking’ is rudimentary with birds and fish, with the behavior of one influencing all the others,” said Biz Stone, co-founder and creative director of Twitter Inc., in his keynote address today at the Direct Marketing [...]

  I’ve been thinking lately (sometimes I tend to do that). This whole social media thing… it’s kind of a game. Here’s what really got me thinking about this today. I’ve been watching some stats (as any good digital marketer should) and I’ve noticed some funny things on the most popular content pieces I’ve wrote [...]

  First up, just learned of the Annual Podcast Awards and  it would be awesome if you nominated the show for the 7th Annual Podcast Awards. (<– click that link to nominated Defining New Media) Next we have a few stories before we cover the week in review: Google Plus has released API access. Can [...]

  Facebook is adding some real friends lists that might actually get used. We also have news on updating your Facebook pages via an API and why that might not be such a good thing. Plus Twitter adds analytics and we dive into a study done by Reuters about the most popular items for a news site. [...]

  Google+ has been out for a few weeks. The last few days I’ve been asked by people if this is another network they have to operate within. Does it have legs and is it here to stay? If so, what should you be doing to prepare for the future of this social network? While [...]

  Should we be comparing Google+ to Facebook or Twitter? Is that a fair assessment of the current state of social? I’ve been trying out Google+ for a few days now and my first impression is positive. Finally a service allows easy segmentation of your social groups. This one feature is done tremendously well in [...]

Full show on Google+ project. Interesting development and something we all should watch. Today we cover what are the top features and should you become an early adopter? Among the most basic of human needs is the need to connect with others.  With a smile, a laugh, a whisper or a cheer, we connect with [...]

  Very interesting Apple news and we use that as a launching pad to dive in deep. First thing we cover is what does the Twitter integration mean into IOS? On that news TheNextWeb has a story that covers briefly Twitter integration. Tons more news was released from Apple and if you haven’t seen it [...]

Twitter has now officially announced that it is releasing a feature to upload photos and attach them to tweets from Twitter.com. It has been rumored that Twitter would be launching such a service, and now the company has confirmed as much. Interestingly, it is powered by PhotoBucket. More here and here. Since we started rolling [...]

We go in deep into a post I saw at MarketingProfs on solving customer complaints. Something the author Guy Winch said really caught my attention: As a psychologist who also has a private practice, I was always struck by how often patients would discuss consumer complaints, how frustrating they found them, and how helpless they [...]